Personal Data Collection and Use Notice

An overview of the information SayTalk processes and your rights.

Operator: SayTalk企業社

This is a localized explanation of SayTalk policies. The original Traditional Chinese document and the terms shown when an order is placed remain available for details. View full original policy (Traditional Chinese)

Why data is processed

Data may be processed for account registration, identity and role management, listing and matching, messaging, payment, reviews, complaints, blocking, security, fraud prevention, customer support, disputes and legal compliance.

Information we may collect

Examples include name, phone, nickname, LINE identifiers and avatar, region, optional profile information, task and chat histories, payment and report records, IP address, device/browser information and access logs.

Public and private information

Nicknames, elected profile images, regions, offered services and reviews may be visible to other users. Real names, full phone numbers, LINE User IDs, password hashes and security logs are generally not publicly displayed.

Retention and recipients

Account and transaction data may be retained as needed for pending tasks, disputes, fraud prevention, taxation and legal obligations. Current configured periods: chats 365 days and payment/transaction records 5 years, subject to lawful extensions. Data may be processed by authorized staff and necessary infrastructure, payment and notification providers.

Your personal data rights

Subject to applicable law you may ask to access, obtain copies, correct, restrict processing or delete your personal data. Some information can be edited in your account; otherwise contact support. Records needed for active tasks, fraud investigations, disputes or legal obligations may continue to be retained.

Group chat safety and moderation

SayTalk group chats use HTTPS but are not end-to-end encrypted. Authorized moderators may review relevant group records for reports, security and disputes, with access logging. They may hide messages or restrict participation but may not alter original messages.

Payment card information

Card transactions are processed by payment service providers. SayTalk should not store full card numbers or security codes (CVV/CVC), but may retain transaction identifiers, authorization results and payment status.

For further details, review the full original document. Changes to platform settings may be reflected in the original before this localized explanation is updated.